We have many users who feel really upset with themselves when we perform our magic on their machines, you have to remember we all have a different skill set and there is likely to be things that you know that we don’t and vice versa. Personally, I have been supporting people in an IT capacity for over 17 years so I can guarantee you will not be the first person with the issue that you’re experiencing when I remote on or offer to help you.
So never feel ashamed or even guilty for not knowing. You never know, one day I may need your help with something. Don’t worry we are all human!
Don’t be upset over the fact you could have spent hours trying to resolve something that takes me 30 minutes or less, just think of the money I have saved you in time and the fact you can also do what you do best, in the time I am putting things right.