As we previously discussed here on Offsite Servers, data taken outside of the office needs even greater security. One of the best ways to do this is through the use of encryption, which not only protects data and your device against theft but also keeps your business compliant with the GDPR.
However, what if your data doesn’t just get taken outside of the office every once in a while? What if your field personnel are always using it? After all, it is harder to maintain protection the longer data is away from your firm’s headquarters. Luckily, there are ways to ensure that your data is protected even in the hands of field workers.
Realise that security goes beyond your IT
InfoSec Institute’s guide for training field technicians lists this as a key step in improving security. Here, they explain that often security threats actually come from an internal source. To illustrate this point, they cite the example of the Stuxnet worm that did considerable damage to data related to Iran’s nuclear program and was able to enter its target environment through an infected USB flash drive. While malicious attacks by hackers are of course still a concern, the Stuxnet case shows how internal security awareness failures by employees can be just as damaging, especially if it’s a matter of national security.
To combat this, security training for your field personnel must cover the potential consequences of their actions. These can range anywhere from connecting unapproved devices to their laptops, surfing the web, clicking on infected attachments and even posting sensitive information on their social media that hackers could prey on.
Lock down your devices, protect your data
Sometimes the devices that your field personnel use can pose a threat in and of themselves. According to an article by Tech Donut on keeping mobile devices secure, the rise in innovative smartphones has also unfortunately brought about an increasing risk when it comes to losing company data. Thus, it is advised that companies invest in security infrastructure specifically designed for the equipment your company will be using. These measures range from using encryption to scrambling sensitive information on smartphones, utilizing fingerprint authentication and even investing in security software specifically designed for mobile use. Verizon Connect’s secure driver management software, for example, allows companies to securely store, track, and manage vehicle and driver telematic data online. It even helps companies improve safety, productivity, and efficiency. Although protecting your devices may come at a cost, it is worth considering that the data they carry is most probably worth much more.
Make use of network monitoring software
With the growing popularity of remote working, even industries like financial services and banking have started to offer their employees the option of working outside the office, akin to what field workers do. Growth Business advises that one thing businesses can do to improve security for remote workers is use network monitoring software. Businesses can get administrators to monitor email and web servers, and they will be alerted if any suspicious activity occurs. Because of its accessibility, you can rest assured that your headquarters will always be on top of things, no matter where your workers are.
These examples are just a few ways to ensure that your data is in safe hands. With Field Service News anticipating that the importance of field service management is only set to grow, it becomes apparent that businesses have to safeguard their data in the hands of personnel before it is too late.
If you require any assistance or have any questions regarding your IT security solutions please don’t hesitate to contact us, via our website or call 0121 272 2030.
Written by Natasha Penn
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